Effective Date: [Insert Date]
Data Collection
At hellobizai.com, we collect several types of information, including:
- Personal Identification Information: Name, Email Address, Phone Number, etc.
- Technical Data: IP address, browser type, operating system, and device type.
- Usage Data: Information about how you use our website and services.
How We Use Your Data
We use the data we collect for various purposes, including:
- Providing and maintaining our services.
- Improving our website and services.
- Communicating with you about our services, offers, and updates.
- Analyzing usage trends to enhance user experience.
Cookies
We use cookies and similar tracking technologies to monitor activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Third-Party Services
We may employ third-party companies and services to facilitate our services, provide the service on our behalf, perform service-related services, or assist us in analyzing how our services are used. These third-party service providers have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Data Security
The security of your data is important to us, and we strive to use commercially acceptable means to protect your personal data. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Client Data Handling
We value the confidentiality of our clients and ensure that any data provided to us is handled with the utmost care. We do not sell or rent your personal data to third parties. All client data is stored securely and only accessible by authorized personnel.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: support@hellobizai.com
- Website: www.hellobizai.com
Call Recording, Transcription & AI Data Processing
Call Recording: When our AI receptionist Izzy handles calls on behalf of your business, those calls may be recorded. Recordings are used for quality assurance, service improvement, and AI training purposes.
Call Transcription: Calls may be automatically transcribed by our AI systems. Transcriptions are used to generate call summaries, improve response accuracy, and provide you with records of caller interactions.
How AI Processes Caller Data: Our AI analyzes call audio in real time to understand caller intent, provide appropriate responses, and route calls according to your business preferences. Caller data — including names, phone numbers, and the content of conversations — is processed solely for the purpose of delivering the Service. We do not use caller data to build advertising profiles or for any purpose unrelated to the Service.
Data Retention: Call recordings are retained for 90 days from the date of the call, after which they are permanently deleted. Call transcriptions and summaries may be retained for the duration of your active subscription to provide you with historical call records.
No Sale of Personal Data: HelloBiz AI does not sell, rent, or trade personal data collected through call recordings or transcriptions to any third parties. Your callers’ data is used exclusively to provide and improve the Service.